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Andrea Wazen is a trading brand operated by A N K TRADING L.L.C., Dubai, United Arab Emirates.

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(b) The aggregate liability of us and the affiliated parties in connection with any claim arising out of or relating to the site and/or the products, information, documents and services provided herein or hereby shall not exceed $100 and that amount shall be in lieu of all other remedies which you may have against us and any affiliated party.

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We respect the intellectual property of others, and we ask you to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide our Copyright Agent the following information:


a. An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; b. A description of the copyrighted work that you claim has been infringed; c. A description of where the material that you claim is infringing is located on the Site; d. Your address, telephone number, and email address; e. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and f. A statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf. Our Copyright Agent for Notice of claims of copyright infringement on the Site can be reached by directing an e-mail to customercare@andreawazen.com

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Size Guide

Please note that andrea wazen shoes are in italian/european sizing

CM 22.6 23 23.3 23.6 24 24.3 24.6 25 25.3 25.6 26 26.3 26.6 27 27.3
INCHES 8.90" 9.06" 9.17" 9.29" 9.45" 9.57" 9.69" 9.84" 9.96" 10.08" 10.24" 10.35" 10.47" 10.63" 10.75"
IT/EU 35 35.5 36 36.5 37 37.5 38 38.5 39 39.5 40 40.5 41 41.5 42
UK 2 2.5 3 3.5 4 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9
US 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12
FR 36 36.5 37 37.5 38 38.5 39 39.5 40 40.5 41 41.5 42 42.5 43
JP 22 22.5 23 23.5 24 24.5 25 25.5 26 26.5 27 27.5 28 28.5 29
KR 220 225 230 235 240 245 250 255 260 265 270 275 280 285 290

Unable to find your size or looking to customize your pair for an event? Personalize your order through our online Customization service. For more information or any inquiries, please contact customercare@andreawazen.com

Our shoes are crafted in a standard width (B).
If it doesn't match your measurements, we recommend sizing up or opting for styles with softer materials such as satin or mesh for a more flexible fit.

For any size inquiries, please reach out to us at customercare@andreawazen.com

Privacy Policy


Andrea Wazen is a trading brand operated by A N K TRADING L.L.C., Dubai, United Arab Emirates.

 

We collect information from you when you register on our site or place an order. When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

 

Any of the information we collect from you may be used in one of the following ways:
– To ensure that content from the Website is presented in the most effective manner for you and for your computer;
– To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
– To carry out our obligations arising from any contracts entered into between you and us;
– To allow you to participate in interactive features of our service, when you choose to do so;
– To notify you about changes to our service. In addition, your information helps us to better respond to your individual needs. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

 

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 30 days.

 

The Website uses cookies to keep track of how often you visit our site, the contents of your shopping cart, previous purchases and to deliver content specific to your interests. (A cookie is a piece of information that is stored on your computer’s hard drive by your web browser which tracks your movements within websites.)
Most browsers are automatically set to accept cookies but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.

 

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating the Website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Please check these policies before you submit any personal data to these websites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

 

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data (where applicable). You can also exercise the right at any time by contacting us (link: contact us)

 

By using andreawazen.com, you consent to our Privacy Policy and our Terms And Conditions.

 

If we decide to change our Privacy Policy rules, we will post these changes on this page end.

 

If you require more information please refer to the Contact Us section of the web site and don’t hesitate to drop us an email

Shipping & Returns

Andrea Wazen ships worldwide via DHL Express from our Dubai warehouse. Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details. Estimated delivery times may vary depending on the destination, customs processing, public holidays and peak periods.


 Regions

Countries Inculded

Estimated Delivery

UAE (Dubai)

United Arab Emirates

1-2 business days

GCC

Saudi Arabia, Qatar, kuwait, Bahrain,Oman

2-3 business days

Middle East (Rest)

Lebanon, Jordan, others

2-5 business days

Europe

France, Italy, Germany, etc.

2-3 business days

United Kingdom

United Kingdom

2-3 business days

United States

United States

2-4 business days

Canada

Canada

2-4 business days

Asia

Japan, Korea, China, Rest of Asia

2-5 business days

Australia and New Zealand

Australia, New Zealand

2-5 business days

Rest of World

Other Destinations

3-5 business days

Duties & Taxes

Orders are shipped on a Delivery Duty Unpaid (DDU) basis unless stated otherwise. This means that duties, taxes, and import fees may be applied upon delivery, depending on your shipping destination. These charges are determined by local customs authorities and remain the responsibility of the customer. As regulations vary by region, we recommend reviewing the applicable terms for your delivery country on our Delivery page, or contacting your local customs office for further information.



Easy Returns

We hope you love your Andrea Wazen purchase. If your order is not suitable, eligible purchases may be returned within 14 days of delivery. For eligible full-price purchases, approved returns may be refunded either to the original payment method or issued as store credit to your Andrea Wazen account, according to your preference. Andrea Wazen will cover the cost of either the first return or the first size exchange for each eligible order. Our Customer Care team will provide the approved prepaid return label and any required carrier documentation.To request a return or exchange, please contact customercare@andreawazen.com within 14 days of receiving your order and include your order number.


Return Conditions

To be eligible for a return or exchange:

  • Items must be unworn, unused and returned in their original condition.
  • The original shoe box, dust bag and all original packaging must be included.
  • Any tags, accessories and protective materials supplied with the product must also be returned.
  • The Andrea Wazen shoe box is considered part of the product and must not be used as the external shipping carton.
  • The shoe box must be placed inside suitable protective outer packaging for return shipment.
  • Returns that do not meet these conditions may not be accepted, subject to applicable consumer rights.


Refunds

Eligible full-price purchases returned within the 14 days return period will be refunded to the original payment method used when placing the order. Once your return has been received and inspected, you will be notified of its status. Approved refunds will then be processed to the original payment method. Processing times may vary depending on your bank or payment provider. Original shipping charges and/or customs & duties fees, where applicable, are not refundable unless required by applicable law or the return relates to a defective or incorrect item.


Size Exchanges

The first size exchange is complimentary, subject to stock availability. 

Where possible, size exchanges should be for the same style and color in a different size. Our Customer Care Team will provide the necessary prepaid carrier documentation for an eligible first size exchange. If you would like to change to a different style or colour, please contact our Customer Care team for assistance.


Sale Items

Sale purchases may be returned within 14 days of delivery for an exchange only.

Sale items are non-refundable. The first eligible exchange is complimentary and will not incur an additional return or exchange shipping charge. All returned sale items must meet the same return conditions outlined above, including being unworn and returned with the original shoe box, dust bag and all original packaging.


Bespoke & personalized items

Bespoke, made-to-order, pre-order, customized or personalized products are created specifically for you and are therefore not eligible for change-of-mind returns, refunds or exchanges where permitted by applicable law. This does not affect your rights in relation to an item that is defective, damaged or incorrect.


Defective, Damaged or Incorrect Items

If you receive an item that is defective, damaged or different from what you ordered, please contact customercare@andreawazen.com with your order number and photographs of the item. These cases are handled separately from standard returns. Where a return, repair or replacement is approved due to a defective, damaged or incorrect item, Andrea Wazen will cover the associated approved return and replacement costs. Your applicable statutory consumer rights remain unaffected.


Return Shipping

Before any return or exchange is approved, customers must provide clear images of the item received, including the shoes, soles, original shoe box, dust bag and packaging where applicable. The return or exchange request must be reviewed and approved by our Customer Care team before the item is shipped back. Once approved, for an eligible complimentary return or size exchange, our Customer Care team will provide the approved prepaid return label and/or any required carrier documentation. Please do not arrange an independent return shipment unless instructed to do so by our team, as we may not be able to reimburse independently arranged shipping costs or accept unauthorized returns. Returns should be shipped from the same country to which the original order was delivered, unless otherwise agreed with our Customer Care team. This helps avoid additional customs charges and delays.


Purchases Made Through Retail Partners

Items purchased from an Andrea Wazen stockist, department store or other retail partner must be returned directly to the original retailer. These purchases are subject to the retailer’s own returns and exchange policy and cannot be returned through andreawazen.com


E-GIFT CARD POLICIES

ANDREA WAZEN E-GIFT CARD TERMS & CONDITIONS

Give the gift of timeless elegance. Whether it's a special occasion or just because, an Andrea Wazen E-Gift Card lets your loved ones choose the perfect pair. Delivered instantly via email, it's a thoughtful and effortless way to celebrate style.

Available Amounts & Delivery

Andrea Wazen E-Gift Cards are offered in three predefined values, ensuring a seamless gifting experience.

E-Gift Cards are sent digitally via email and include a unique voucher code for easy redemption.

Currency & Validity

Available in any currency.

Cards in each currency can only be used for purchases in the same currency.

Valid for 12 months from the date of purchase.

Redemption & Flexibility

If the purchase total exceeds the E-Gift Card balance, the remaining amount can be paid at checkout.

E-Gift Cards are final sale, non-reloadable, and non-refundable.

Usage Restrictions

E-Gift Cards cannot be redeemed for cash.

Andrea Wazen reserves the right to update these terms at any time.

Join the Andrea Wazen World

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